NB Watches and Jewellery - Shipping and Returns Policy
SHIPPING
Orders are shipped using Royal Mail Recorded Delivery. Customers may opt for Special Delivery, which includes insurance. There is an additional charge for this service, unless otherwise stated. At this time we can only ship orders within the UK.
We cannot accept liability for items once shipped unless the guaranteed and insured Royal Mail Special Delivery Service is selected.
Most orders are usually dispatched the same working day if ordered before 12pm.
If the item ordered is for a special occasion, please check with the shop to make sure we can meet your required deadline on 0151 424 3343 to avoid disappointment. An email confirmation of your order will be sent to you, and you should receive your order within 5-7 working days depending upon stock availability. For a specially ordered item such as a sized ring, delivery can take up to 28 days.
Rings are specially ordered to a customers individual size and cannot be taken back. If you do not receive your order within 7 working days do not hesitate to contact us on 0151 424 3343.
REFUNDS
Items may be returned within 14 days of purchase for a full refund of the item purchased. Items must be returned in their original condition and packaging. Recorded or Special Delivery post should be used to enable us to track the item being returned, this is none refundable. Items that are specially ordered to size, such as rings, cannot be returned, so please make sure you take extra care when ordering ring sizes.
Unfortunately, for health and safety reasons we cannot give refunds on earrings or any item of jewellery that pierces the skin. We cannot give refunds on items of jewellery that have been worn, used or personalised or that have incurred customer damage. Items damaged in transit or incorrectly delivered items which are a mistake on our part may be returned in their original condition and packaging for a full refund.
This policy does not affect your statutory rights. You must contact us by phone prior to returning any goods on 0151 424 3343. Returns should be sent to the following address, along with a note explaining the reason for your return and a copy of the original invoice.
Neil & Barker
1 Greenoaks
Widnes
Cheshire
WA8 6UD
Upon receipt of a returned item for refund, we will consider the reason for return and the item will be checked to make sure it is in a satisfactory condition before a refund is processed at the purchase price. The full amount paid for the item will be refunded in the same payment form and account used for the purchase. We are happy to discuss any aspect of your order. You can phone us on: 0151 424 3343.
This does not affect your statutory rights.